Warranty Terms
This Limited Warranty is issued by Revrbike (“REVR”). It is applicable for products listed below purchased in the U.S.A.
This Limited Warranty extends to the original purchaser of the Warranted Product(s) under this Limited Warranty and to each transferee of
the Warranted Product(s) during the term(s) as provided below, provided that the product(s) were originally purchased from REVR’s online storefront, a physical REVR retail storefront, or an authorized REVR retail partner. If purchased through an REVR retail partner, a receipt of purchase must be submitted to REVR.
The Limited Warranty begins from the original owner’s receipt or purchase date (whichever is later) and will be verified by REVR (“Warranty Begin Date”).
Warranted Products
The Warranted Products are warranted to be free of defects in materials and/or workmanship during the periods identified below:
Bike Frame and Components: 2-year Limited Warranty from Warranty Begin Date for the replacement of a defective frame, forks, stem, handlebar, headset, seat post, brakes, lights, bottom bracket, rims, wheel hub, and reflectors.
Battery: 2-year Limited Warranty from Warranty Begin Date or up to 300 recharge cycles (approximately 6,000 miles of riding). Proper Battery care and charging should result in up to 75% of original capacity remaining during this timeframe.
Additional Frame & Component Items: 1-year Limited Warranty from Warranty Begin Date for pedals, freewheel, crankset, cassette, derailleur, shifter, and saddle.
REVR Branded Optional Accessories: 1-year Limited Warranty from Warranty Begin Date.
Limited Warranty Labor: Labor will be provided for any Warranted Product(s) above with approval from REVR prior to the service being conducted.
Wear and Tear
Wear and tear is not covered under this Limited Warranty. Wear and tear are terms to describe damage or wear that occurs as a result of normal use. As a result, not all products are covered in this Limited Warranty. For example, your tires and tubes will wear out over time, which are not covered by this Limited Warranty. In addition, items like brake pads will wear with use. As a further example, while the brake caliper is covered by the Limited Warranty, the pads are not. Furthermore, scratches and other potential damage to the paint, or bike graphics because of normal use and exposure to the elements are not covered. Listed below is a non-exhaustive list of other typical wear and tear items:
- Brake Pads
- Chains
- Chainring
- Derailleur Pulley Wheels (Part of Derailleur Assembly)
- Shift/Brake Cables and Housing
- Hydraulic Brake Hose and Fluid
- Tires
- Tubes
- Frame Paint/Decals
- Bearings (Headset, Bottom Bracket, Front Hub)
- Spokes
This Limited Warranty Does Not Cover
- Any damage or defects to Warranted Product(s) resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
- For the avoidance of doubt, REVR will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
- The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
- Rust or corrosion
- Improper maintenance, assembly, or installation.
- Use of the ebike for abnormal, competitive, commercial activities, or any purposes beyond its intended design.
- Modifications from the original condition
- Improper modification, alteration or installation of components, parts, or accessories not originally intended for or compatible with the ebike.
- Paint finishes and decal damage resulting from taking part in competitions, jumping, downhill and/or training for such activities or events, or from exposing the bike to, or riding it in, severe conditions or climates.
DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR A WARRANTED PRODUCT(S) IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF REVR. PLEASE CONTACT REVR CUSTOMER SERVICE WITH ANY QUESTIONS.
Claims Process
REVR WILL NOT REPLACE ANY WARRANTED PRODUCT(S) UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED WARRANTED PRODUCT(S).
In order to exercise your right to receive a replacement for a Warranted Product(s) under this Limited Warranty, you must:
- Contact the REVR Customer Service team through our email cs@revrbike.com. The Customer Service team will initially work with you on the problem with your ebike to identify potential simple fixes.
- If the Customer Service team determines that a Warranted Product(s) must be replaced, they will provide you with a set of instructions for having a REVR Authorized Service Provider fixing the issue and/or returning the defective Warranted Product(s) and receiving the replacement.
- After you receive the replacement Warranted Product(s), the Customer Service team will also assist in determining how to replace or install the new Warranted Product(s) into your ebike.
- You will be responsible for shipping costs associated with returning a Warranted Product(s), unless REVR agrees in writing to pay for such shipping costs. Replacement Warranted Product(s) under this Limited Warranty shall only be shipped to the address of the original purchaser.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND REVR’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. REVR’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE EBIKE, NOR SHALL REVR UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, REVR DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.