※ Please confirm the order status with REVR before requesting a refund or a replacement.
In order to undertake a valid return and receive a refund, you must start the return process by initiating a return by contacting REVR at support@revrbike.com. No refund will be issued for any merchandise sent back to REVR that does not follow the above return process.
1. Pending Orders (In-stock and Pre-sales Products)
Please contact REVR to confirm the order status. Customers can request a full refund at any time before the order is shipped. We will process the refund in 3 business days.
2. Orders Have Been Shipped
The customer needs to pay a 10% processing fee and is responsible for a $150 return shipping fee, or a $230 return shipping fee for customers with a shipping address in the Hawaii area. REVR will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by themselves.
*Note: If the customer chooses to arrange the return shipment by himself, REVR will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We allow you to return any bikes in new and unused condition (bikes must have 0 miles on the odometer to be considered new and unused) within 15 days from the delivery date for a full refund with no restocking fee, less shipping charges. For all returns, return shipping charges ($150) are the responsibility of the recipient, unless a shipping error occurred. We will issue a refund using the same payment method you used originally.
Any Bikes returned in a used condition may be returned within 15 days from the delivery date, subject to the return shipping charges and a restocking fee in the amount of thirty percent (30%) of the purchase price. Electric bikes must have less than ten (10) miles on the odometer.
All returns require the original packaging supplies and shipping box. Bikes must not have any wear, dirt, scratches, and must be in the same packaging and condition as you received them, and must include all items in the box (battery, charger, keys, hardware, etc.).
We will notify you at the email address on file when we process your return. Return material authorizations are required to make a return. Most refunds show up on your payment card or payment account within 72 hours of processing (or on your next paper statement). The timeframe for refunds depends on your financial institution. REVR does not accept shipments sent cash on delivery (COD).
If you have any questions or concerns about our return and refund policy, please contact our customer support team.
Email: support@revrbike.com
